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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Savannah Shepler

May 1, 2025

5  out of  5
rating by Savannah Shepler
"I had the BEST experience with Deanna! It’s been a nightmare trying to switch house insurance after finding out the hard way ours wasn’t great from somewhere else. After getting passed around by a different agency Deanna truly took the time to help me which I was so thankful for. A lot of house talk is over my head. She was patient and really explained everything to me which was super helpful. She made switching very easy and was able to bundle my car, my fiancé’s car, and get us great coverage for our home. I will forever be thankful for her help and will always bring my business and recommendations here!"
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Robert Ahlborn

April 30, 2025

5  out of  5
rating by Robert Ahlborn
"The people at Rachel Davis are awesome. They helped me after I hit a deer a few hours from home and was unsuccessful with the generic 800 number, so I called Rachel's office directly. They got me through to claims and I was able to get my car to a repair shop and get a rental. The next day I called them again with some questions, and again they were very helpful. I've had other agents contact me over the years to switch, but Rachel's always beats them and the service is fantastic."
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Frank Black

April 24, 2025

5  out of  5
rating by Frank Black
"In the process of settling two different claims after two incidents, there was some confusion between the claims. After numerous phone calls to the State Farm Claims Department, we visited the Rachel Davis Agency and had the good fortune to have Kendra represent us from the local level and Claims Department. Kendra was able to summarize our concerns and issues and accurately review them with the Claims Department. She dug through the confusion and found the breakdown in the payment of claims. Kendra took the stressful issue and made it into a structured and logical outline, and when reviewing with the Claims department, she concisely reviewed the case to a positive resolution."
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Lori Wenger

April 22, 2025

5  out of  5
rating by Lori Wenger
"Deanna is always so helpful and easy to speak with. A great asset to the office."
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Joyce Clarin

April 15, 2025

5  out of  5
rating by Joyce Clarin
"We have worked with Deanna for the last 16 years. She is the best of the best in customer service - knowledgeable/professional/addresses any concern/helpful with offering alternate solutions - all with a calm/sincere manner. State Farm is extremely to have Deanna as their representative."
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Jody Felderman

April 7, 2025

5  out of  5
rating by Jody Felderman
"I spoke with Deanna regarding an insurance claim and she was great at explaining my comprehensive aspect of my policy. Deanna was very friendly and helpful and answered all of my questions! Thanks for the great service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dan Moore

April 3, 2025

5  out of  5
rating by Dan Moore
"Deanna was very informative and answered my questions in a way that I can understand"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cory D

April 1, 2025

5  out of  5
rating by Cory D
"There is great customer service here. Deanna went out of her way to help me and make sure my issue was solved. Thank you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Paul Schumacher

April 1, 2025

5  out of  5
rating by Paul Schumacher
"Deanna did a great job of getting my boat insurance started in time at a great cost thanks Deanna"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ginger Arensdorf

February 27, 2025

5  out of  5
rating by Ginger Arensdorf
"I have done business with Rachel Davis - State Farm for years and have been pretty happy. Specifically, Deanna McDermott is amazing and goes out of her way to make sure you get what you need. Thank you Deanna for your help!"
We responded:
"Thank you for the wonderful review Ginger! We really appreciate your loyalty!"
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Tony F

February 20, 2025

5  out of  5
rating by Tony F
"Just got off the phone with Deanna at State Farm. She was knowledgeable and professional. Rachel knows how to pick them. We’ve been clients of Rachel’s for what seems to be forever and whether it’s Rachel or a staff member, I know we’ll get the expert care and support we’ve grown so accustomed to. Thank you Deanna and Rachel for taking care of us."
We responded:
"Thank you Tony! We're so fortunate to have you as a client. We really appreciate your 5 star review."
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Michael McClain

January 15, 2025

3  out of  5
rating by Michael McClain
"I had one of the best experiences with an insurance person that I've had in many, many years. I'm an older person so I'm used to the good service I used to get from an insurance company. I worked with a lady named Deanna McDermott in the Maquoketa office of the Rachel Davis agency. Briefly, I received a billing for my annual homeowners policy that nearly doubled since last year. I called the Dubuque office and did not receive a call back as indicated when I called in the AM. When I called back later in the day Deanna took my call. She dig some digging and called me back shortly. She found out for me that I was not covered by any auto insurance since March 2024, which was a problem within State Farm's auto group billing. She instantly created a new policy for me so I was covered. She went over and above to help me with the problem. Getting a new auto policy would then reduce my homeowners policy. Had she not researched this problem immediately, I would still be uncovered, unknowingly to me. Deanna did a quick and thorough job and documented with notes what happened. I can recommend her highly if you happen to get her on the phone. Thank you Deanna. Just like the old days. Mike PS: I would rate Deanna at 5 stars and the agency at 2 stars"
We responded:
"Thank you for taking the time to let us know how wonderful Deanna is. We definitely value her here. I did review our billing process and confirmed that it was working accurately on your account in March 2024. We appreciate you bringing your business back to our Agency."
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Isaac Hintgen (Onshoredata9173)

January 10, 2025

5  out of  5
rating by Isaac Hintgen (Onshoredata9173)
"Deanna McDermott In the Maquoketa office did a great job helping me with my claim!"
We responded:
"We're so happy to help! Thank you for taking the time to give us a thoughtful review."
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James Conlan

December 23, 2024

5  out of  5
rating by James Conlan
"Deanna McDermott in the Maquoketa office is fantastic. Deanna is very knowledgeable and responsive."
We responded:
"Thank you for your thoughtful review James! We're so glad you had a good experience with us."
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Tia Ernst

November 30, 2024

5  out of  5
rating by Tia Ernst
"Deanna McDermott was super helpful when I needed to make a change to my policy. She took care of everything I needed within a short phone call. I really appreciated that she took the time to answer all my questions, too!"
We responded:
"Thank you for being a valued member of our Agency Tia! We really appreciate the 5 star review."
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Barbara Sergio

October 9, 2024

5  out of  5
rating by Barbara Sergio
"When our prior agent passed away the transition to the new agent was seamless. When I filed a claim after hitting a deer, Deanna McDermott gave me a call to make sure all was well and that no one was hurt. She has always been extremely helpful and is wonderful to work with. I'm so glad she's there for us!"
We responded:
"We're so fortunate you're with our Agency and so happy the transition was easy for you. Thank you for the wonderful review."
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Jeff Tracy

September 13, 2024

5  out of  5
rating by Jeff Tracy
"We have been with state farm for the last 10 years. Our coverage and the premiums are amazing. Deanna is always so sweet and helpful and I'm looking forward to meeting the new members of the team."
We responded:
"Thank you for being such a loyal client Jeff! We're so happy that you're with us and we appreciate your 5 star review."
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George bratcher

September 12, 2024

5  out of  5
rating by George bratcher
"I have been with State Farm since 1970...have always had good service but moving here to Iowa I found a super person to work with me on my car and house insurance, Deanna is very knowledgeable with the insurance. She has always answered my questions and explained things to me. I think she would out and info I needed if she didn't know right off. Her attitude is always positive. I do appreciate her help...thanks to her and State Farm"
We responded:
"Thank you George for being part of our Agency. We love having wonderful customers like you."
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Pam Deppe

September 5, 2024

5  out of  5
rating by Pam Deppe
"I spoke with Deanna McDermott Sept 8. She was very pleasant and also helpful. Because of the information she shared with me and the cost, I left her office with a new car insurance policy and also renters insurance. The both together cost me less than only car insurance with my previous insurance company. Thank you so much Deanna. You are a gem and very fun to work with."
We responded:
"Welcome to our Agency Pam! We are excited to have you and we appreciate your 5 star review."
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ross breeden

September 3, 2024

5  out of  5
rating by ross breeden
"Just want to say. The customer service by Deanna has been beyond great. I have come to rely on her over the years. Cant beat local people who have gotten to know you. It was a shock when Jeff passed. I hope the new owner embraces the "small town" way. These days you can do everything online if it is not there. Thanks Ross"
We responded:
"Thank you for the 5 star review Ross. We are very excited to be part of the Maquoketa community!"
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John Thompson

August 30, 2024

5  out of  5
rating by John Thompson
"Service was great and thorough, pleasure to work with Deanna. All my insurance needs were met and quite happy"
We responded:
"Thank you for the wonderful review John! We appreciate you :)"
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Shelby May

August 28, 2024

5  out of  5
rating by Shelby May
"Due to recent life changes I had to change some things on my policy, Deanna was so kind and helpful! She was friendly and easy to talk to and helped me make those changes without any complications!"
We responded:
"We're so happy we were able to help! Thank you for taking the time to let us know about your experience. We really appreciate you!"
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Nancy Flagel

August 28, 2024

5  out of  5
rating by Nancy Flagel
"I spoke with DEANNA MCDERMOTT Today She is always so helpful anytime I call. She takes the time to answer all my questions and I really appreciate her."
We responded:
"Thank you for reaching out to us with your questions. We're happy to help and we appreciate you giving us a wonderful review!"
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Regina Brooks

August 21, 2024

5  out of  5
rating by Regina Brooks
"I spoke with Deanna McDermott and she was very pleasant and patient added that I had many questions…she took the time to answer all of them, she was very knowledgeable and thorough. I appreciate her kindness and willingness to help me, never made me feel like an annoyance. I was truly satisfied and I so appreciate her great customer service."
We responded:
"We are here to answer all of your questions Regina. Thank you for giving us a wonderful review!"
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Nin Flagel

August 14, 2024

5  out of  5
rating by Nin Flagel
"I was very happy with all of the help and knowledge that Deanna was able to provide us when we needed to insure our new shed. It is alway nice to know that making 1 phone call she knows what questions to ask to get the job done right the first time."
We responded:
"Thank you for taking the time to give us a wonderful review. We really appreciate your business!"